Shipping & Delivery Policy

1. Digital Product Delivery

UseKarlo specializes in digital products including Android app source codes, demos, and development services. All deliveries are made electronically:

Instant Digital Downloads:

• Source Code Files: ZIP archives containing complete project files
• APK Files: Compiled Android application packages
• Documentation: Setup guides, API documentation, and tutorials
• Resources: Images, icons, databases, and additional assets

2. Delivery Timeline

Delivery Times by Product Type:

• Ready-Made Apps: Instant download (0-5 minutes)
• Custom Development: 3-7 business days depending on complexity
• App Modifications: 1-3 business days
• Bug Fixes: 24-48 hours
• Documentation Updates: Same day

3. Delivery Methods

We use multiple secure delivery methods to ensure you receive your purchase:

Primary Delivery:

• Download Portal: Access through your account dashboard
• Direct Links: Secure, time-limited download URLs
• Email Delivery: Links sent to your registered email address

Backup Delivery:

• Cloud Storage: Google Drive or Dropbox links for large files
• Support Delivery: Manual delivery through support team if needed
• Alternative Email: Delivery to secondary email if provided

4. Download Instructions

1. Payment Confirmation: Complete your purchase through our secure payment gateway
2. Account Access: Log into your UseKarlo account
3. Downloads Section: Navigate to "My Purchases" or "Downloads"
4. Download Files: Click download links for your purchased items
5. Verification: Verify file integrity using provided checksums

5. Download Limitations

To protect our intellectual property and prevent abuse:

• Download Attempts: Maximum 5 download attempts per purchase
• Time Limit: Download links expire after 30 days
• IP Restrictions: Downloads may be limited to specific IP addresses
• Concurrent Downloads: Maximum 2 simultaneous downloads

6. Failed Delivery Resolution

If you don't receive your purchase within the expected timeframe:

Check These First:

• Spam/Junk folder in your email
• Account dashboard for download links
• Payment confirmation status
• Internet connection stability

Contact Support If:

• Download links are not working
• Files are corrupted or incomplete
• Payment was successful but no delivery received
• Account access issues preventing downloads

7. Custom Development Delivery

For custom development projects, delivery follows these stages:

Development Process:

1. Requirements Gathering: 1-2 days
2. Initial Development: 50% of timeline
3. Testing & Debugging: 25% of timeline
4. Final Delivery: 25% of timeline

Delivery Milestones:

• 25% Complete: Initial prototype delivery
• 50% Complete: Beta version with core features
• 75% Complete: Testing version with bug fixes
• 100% Complete: Final delivery with documentation

8. International Delivery

Our digital delivery service is available worldwide:

• Global Access: Available in all countries with internet access
• No Geographic Restrictions: Same delivery times worldwide
• Multiple Languages: Documentation available in English
• Currency Support: Prices displayed in local currencies where possible

9. File Formats and Compatibility

We deliver files in standard formats for maximum compatibility:

• Source Code: ZIP archives with Android Studio projects
• Documentation: PDF, DOC, and online HTML formats
• Applications: APK files for Android devices
• Resources: PNG, JPG, XML, and JSON files

10. Support and Re-delivery

If you need assistance with delivery or re-delivery:

• Support Email: support@usekarlo.com
• Response Time: Within 24 hours
• Re-delivery: Available within 30 days of purchase
• Alternative Formats: Available upon request

11. Contact for Delivery Issues

For any delivery-related questions or issues:

• Email: support@usekarlo.com
• Subject Line: "Delivery Issue - [Order Number]"
• Include: Order number, purchased item, and issue description
• Response: Within 24 hours during business days